HPE Business Critical - technical support - for HPE Docker CS Engine - 3 years
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Response Time
2 hours
Service Availability
24 hours a day / 7 days a week
Software Title
HPE Docker CS Engine
License Type
Subscription upgrade license
License Qty
Up to 2 CPU sockets
License Validation Period
3 years
Licensing Details
ESD
Upgrade from
Business Day
EXTENDED SPECIFICATIONS
General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Response Time
2 hours
Service Availability
24 hours a day / 7 days a week
Software
Software Title
HPE Docker CS Engine
Installation Type
Locally installed
License Type
Subscription upgrade license
License Qty
Up to 2 CPU sockets
Software License - Validation Period
3 years
Licensing Details
ESD
Upgrade from
Business Day
Details
Service & Support
Phone consulting - 3 years - response time: 2 hours availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 3 years - response time: 4 business hours availability: 9 hours a day (9:00 AM - 6:00 PM) / Monday-Friday - severity level 2 ¦ Phone consulting - 3 years - response time: 12 business hours availability: 9 hours a day (9:00 AM - 6:00 PM) / Monday-Friday - severity level 3/4 ¦ Web support - 3 years availability: 24 hours a day / Monday-Sunday
