Technical support - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity level 3/4 ¦ Web knowledge base access - 1 year ¦ Web support - 1 year ¦ New releases update - 1 year ¦ Remote monitoring - 1 year
