Mellanox Technical Support Silver Support - extended service agreement - 1 year - shipment
Type
Extended service agreement
Service Included
Advance hardware replacement
Location
Shipment
Return Shipment
At manufacturer expense
Full Contract Period
1 year
Response Time
Next business day
Pricing Type
Upgrade
Designed For
P/N: UPGR-6036-GW
EXTENDED SPECIFICATIONS
General
Service Included
Advance hardware replacement
Location
Shipment
Return Shipment
At manufacturer expense
Full Contract Period
1 year
Response Time
Next business day
Pricing Type
Upgrade
Details
Service & Support
Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD ¦ Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 9 hours a day / Monday-Friday - priority 1 ¦ Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 9 hours a day / Monday-Friday - priority 2 ¦ Technical support - phone consulting - 1 year - response time: 1 business day - availability: 9 hours a day / Monday-Friday - priority 3 ¦ Technical support - phone consulting - 1 year - response time: 2 business days - availability: 9 hours a day / Monday-Friday - priority 4 ¦ Technical support - web support - 1 year - availability: 9 hours a day / Monday-Friday ¦ Technical support - e-mail consulting - 1 year - availability: 9 hours a day / Monday-Friday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year
